Terms & Conditions

Last updated: September 25, 2026

These Terms & Conditions ("Terms") govern every quote, proposal, order, design, fabrication, delivery, and installation provided by Austin Sign Masters, a service of Mindshare Consulting Inc. ("Austin Sign Masters," "we," "us," or "our"). By requesting a proposal, approving a design, placing an order, or making any payment, you ("Customer," "you") agree to these Terms in full. If you do not agree, do not order from us.

1. Quotes & Proposals

• Proposals are prepared at no charge based on the information you provide. All pricing is an estimate until confirmed in a written proposal.
• Proposals are valid for 15 days from the date issued unless stated otherwise. Prices may change after that period due to material, labor, or vendor cost changes.
• Any work not expressly listed in the proposal is excluded and will be billed separately if requested.

2. Site Visits & Surveys

• Some projects require an on-site survey (measurements, power availability, mounting surface, code review). Where a site visit is required, a site visit fee may be quoted based on location and scope.
• All site visit and survey fees are non-refundable once the visit has been scheduled and performed, regardless of whether the project proceeds.

3. Design Services & Artwork

• Design, artwork preparation, and mockup services are billable services unless expressly included in a written proposal.
• Design fees, once work has begun, are non-refundable, including when the project does not proceed to production.
• All designs, drawings, mockups, and production files remain the property of Austin Sign Masters until paid for in full, and may not be used, reproduced, or taken to another vendor without our written consent and payment of applicable design fees.
• If you supply your own artwork, you are solely responsible for its accuracy, resolution, spelling, licensing, and legal right to use it. We print customer-approved artwork as supplied.

4. Approvals & Production

• Production begins only after you approve the proposal, design proof, and pricing (email or electronic approval is binding).
• Your approval is final. You are responsible for reviewing every detail of the proof — spelling, dimensions, colors, layout, materials, and placement — before approving.
• Once an order is approved and moves into production, no changes can be made and no refunds will be issued, in whole or in part.

5. Payments, Deposits & Cancellation

• Unless stated otherwise in the proposal, a deposit is due before production and the balance is due before installation or release of the finished product.
• Deposits are non-refundable once production has started or materials have been ordered.
• We operate a zero-refund policy: once a proposal is approved or signed, all payments made and owed are non-refundable. Orders cancelled after approval remain payable in full.
• Unpaid balances may accrue late charges, and we may suspend work, withhold delivery, or remove installed signage for non-payment where permitted by law.

6. Colors, Materials & Workmanship

• Color on screens, proofs, and printed/fabricated products can vary. Reasonable variation in color, finish, texture, and brightness is not a defect and is not grounds for rejection, re-production, or refund.
• Materials are selected for the stated use, but all materials weather and age. We make no guarantee of color fastness, gloss retention, or lifespan beyond any express written manufacturer warranty that we pass through to you.

7. Delivery, Installation & Site Conditions

• Production and installation timelines are good-faith estimates, not guarantees. Weather, permitting, landlord approvals, utility work, vendor delays, and site conditions can extend timelines. Delays do not entitle you to a discount, cancellation, or refund.
• You are responsible for ensuring the installation site is accessible, structurally sound, and legally available for signage, and for obtaining landlord or property-owner consent.
• We are not responsible for pre-existing conditions at the site, including hidden wiring, plumbing, structural weakness, or surface damage revealed during installation or removal.

8. Permits & Code Compliance

• Where permitting assistance is included, we prepare and submit applications on your behalf; however, permit approval is at the sole discretion of the authority having jurisdiction, and permit fees, engineering fees, and re-submission costs are payable by you regardless of outcome.
• Denied or delayed permits do not entitle you to a refund of design, survey, or deposit amounts.

9. Post-Installation Responsibility

• Once a sign or graphic is installed and accepted (or delivered, for non-installed products), our responsibility ends. Austin Sign Masters is not liable for subsequent damage, movement, detachment, breakage, fading, discoloration, water intrusion, electrical failure, vandalism, theft, weather events, or any other loss or deterioration of the product, or for any damage such events cause to property or persons.
• Ongoing inspection, maintenance, and repair of installed signage is entirely the Customer's responsibility. Maintenance and repair services are available and billed separately.
• Any claim of defective workmanship must be reported in writing within 7 days of installation or delivery. Our sole obligation for a valid workmanship claim is, at our option, repair or re-work of the affected item. We do not offer refunds.

10. Warranties Disclaimer

Except for any express written warranty stated in your proposal, all products and services are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, Austin Sign Masters' total liability for any claim arising out of or relating to a project is limited to the amount you actually paid us for that project. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost revenue, lost profits, lost business, or loss of goodwill, even if advised of the possibility.

12. Indemnification

You agree to defend, indemnify, and hold harmless Austin Sign Masters, Mindshare Consulting Inc., and our owners, employees, contractors, and partner companies from any claims, damages, fines, or costs (including attorney's fees) arising from your artwork or content, your use of the products, your site conditions, your lack of authority to install signage at a location, or your breach of these Terms.

13. Partner Companies & Subcontractors

We may fabricate, print, or install through vetted partner companies and subcontractors. By ordering, you consent to your project information — including contact details, artwork, and site information — being shared with our partner companies as needed to complete the work.

14. Intellectual Property & Portfolio Use

We may photograph completed work and use it in our portfolio, website, and marketing unless you request otherwise in writing before installation.

15. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including weather, natural disasters, labor disputes, supply shortages, utility failures, government action, or transportation disruption.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas. Any dispute will be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to that venue. The prevailing party is entitled to recover reasonable attorney's fees and costs.

17. Changes to These Terms

We may update these Terms at any time. The version posted on this page at the time you approve a proposal applies to that order. Continued use of our services after changes are posted constitutes acceptance.

18. Severability & Entire Agreement

If any provision of these Terms is found unenforceable, the remainder stays in effect. These Terms, together with your written proposal, form the entire agreement between you and Austin Sign Masters and supersede any prior discussions.

19. Contact

Questions about these Terms: [email protected] or (512) 621-8822.